Note Dispatch Delays
Please note, due to current fuel and logistical restrictions, order processing and dispatch will take 3-7 days longer than normal. If you have received an order number, we have your order and it will be processed. Due to rapid fluctuation of pricing and import constraints, some of the items may no longer be available to dispatch by sellers. You will be contacted by the support team if applicable.
1. Delivery Charges
Jungle.lk is an online marketplace for products and services with various sellers. When products are added to the shopping cart, delivery charges are calculated automatically as specified by each seller. They may vary depending on weight, stock location or the seller for the same product. Some sellers may offer free delivery locally, regionally or nationally.
Sometimes the cheapest supplier for a particular item might not be the best deal for you. For example, Seller A may sell an item for 1000 and delivery of 200. Seller B may charge 1100 but offer free delivery. You are advised look at the total cost, your convenience (i.e. local collection facilities) when placing orders.
2. Delivery Communication
When goods are dispatched, sellers are required to update order details on our website which will update the buyer. Sellers may also update buyers directly. Buyers are advised to monitor their communication and make sure someone is at the delivery location to collect. Buyers are also able to contact the seller through the messaging facilities provided in the My Account area.
Total delivery Dates = Dates to Dispatch (shown on product pages) + Dates for Delivery ( courier dates)
Dates to dispatch is the period required for manufacturing, logistics and administrative purposes by the seller. Information is noted on product pages (above the button add to basket if greater than 0). In most cases this is zero. If you are unclear, always contact the seller or the support team prior to ordering.
Please be aware the buyer may be liable for delivery charges if goods are returned back to the seller after two attempts by the courier. The seller may provide buyer contact details (i.e. phone number) to the courier company to make sure deliveries are completed successfully.
3. Delivery Confirmation
Buyers are advised to inspect goods before signing for deliveries. If items are damaged, the seller should be contacted immediately to seek advice. Alternatively, delivery should be rejected by noting as damaged. By signing for items without any note to damage confirms delivery is in good order.
Any damages, defects or other issues should be notified to the seller within 24 hours of delivery in writing. If notification happened over the phone, note down the name of person, date and time. Follow up the phone call with written communication using the message centre on www.Jungle.lk. This will allow us to assist if there is a dispute in the future.
4. Delivery Disputes
Whilst we hope all transactions should be completed smoothly, there are occasions this may not happen.
The buyer’s first point of call is the seller. Sellers can be contacted directly and through the message centre facility on www.jungle.lk. Buyers are advised to keep a written record if communication was not carried our through our systems.
If the seller is unable to or unwilling to resolve issues, buyers may contact Jungle.lk support team through the message centre, dispute resolution process or directly. We will perform an impartial assessment after contacting the buyer, seller and other stakeholders.
Above process does not affect your statutory rights provided in Sri Lanka.
5. Returns/RMA
In some cases items may need to be returned for a replacement or refund.
Buyers are eligible for a refund under following circumstances;
• No goods or services were provided – unconditional
• Orders were cancelled before dispatched in writing – unconditional if delivery was not accepted
• Products were damaged on delivery – only for damaged items after returning to the seller within 7 days with original packaging. If return carriage costs were accepted in writing, then maximum cost is equal to original delivery charge paid or proportion.
• Products received were not as described – must be returned back to the seller within 7 days with original packaging. If return carriage costs were accepted in writing, then maximum cost is equal to original delivery charge paid or proportion.
• Partial goods were supplied – eligible for a partial refund
• The seller has agreed to a refund in full or partial – unconditional
• Jungle.lk dispute resolution team has decided in the buyer’s favour – unconditional
Buyers are eligible for a replacement under following circumstances;
• The seller has agreed to replace – must be completed within 7 days unless agreed by the buyer in writing
• Products were damaged on delivery and there are no disputes – must be completed within 7 days unless agreed by the buyer in writing
• Products received were not as described – must be completed within 7 days unless agreed by the buyer in writing
• Jungle.lk dispute resolution team has decided in the buyer’s favour – as directed
6. Refunds
Refunds are usually sent using the same method paid by the buyer.
Credit & Debit Cards
• Refunds are made only to the card of original payment. Payments may take up to 7-10 days to appear.
• You advised to contact the support team at Jungle.lk if payment does not appear within the timescales specified.
• Where the refund is for items returned by the buyer (where the seller or the delivery company is not at fault), an administrative charge of 5% or a minimum of Rs. 150 may be applied
• Delivery charges may not be refunded where the seller or the delivery company is not at fault.
Bank Deposits or Transfers
• Payments are usually made to the buyer’s account or to verified bank account
• Payment may take 7 -10 days to appear.
• Where the refund is for items returned by the buyer (where the seller or the delivery company is not at fault), an administrative charge of 5% or a minimum of Rs. 150 may be applied
• Delivery charges may not be refunded where the seller or the delivery company is not at fault.
Cash Payments
• Cash payment made direct to the seller can only be refunded by the seller and not Jungle.lk.
• Cash payments (or any other payments) direct to the seller are not covered by the buyer protection policy.
• Cash payments to Jungle.lk are usually refunded by a cheque, bank transfer, credit on account and not as cash payments.
• Payment may take 7 -10 days to appear.
Payment on Account
• Payments made using credit facilities are returned using the same method.
• Credit will be applied to the jungle.lk account.
• Credit payments usually take up to 3 days and will be available as cleared funds immediately.
You are advised to contact the seller or Jungle.lk support team if assistance is needed through the messaging facility provided. For contact details click here.
